Great customer service can be one of the biggest reasons someone chooses to come back to a business, recommend it to a friend or leave a positive review.
For independent businesses in particular, that personal connection can make a real difference. It doesn’t necessarily mean spending more money or completely changing the way you work either. Sometimes, relatively small changes can make the customer experience much better.
That’s why businesses in Market Drayton are being invited to take part in a FREE Customer Focused Training Workshop at Market Drayton Town Hall on Thursday 22 October.
Running from 10am until 12 noon, the practical workshop will look at how businesses can become more customer focused and create the kind of experience that encourages people to return.
What will the workshop cover?
The session will help you think about your business from your customer’s point of view and explore practical ways to:
- better understand and meet customer needs
- create positive and memorable customer experiences
- build stronger relationships with customers
- encourage loyalty and repeat business
- strengthen the reputation of your business
The workshop isn’t just for shops. The principles of good customer experience can be applied to hospitality businesses, services, attractions, events, community organisations and many other organisations that deal with the public.
Supporting Market Drayton businesses
The Customer Focused Training Workshop forms part of the wider support available to businesses in Market Drayton.
Alongside free training, there are opportunities to meet and network with other local businesses, share ideas and find out about further support.
It is all part of helping our local businesses develop, make new connections and continue to give people even more reasons to shop, eat, visit and spend time in Market Drayton.
The workshop is completely FREE, but places should be booked in advance.
Customer Focused Training Workshop
Thursday 22 October 2026
10am–12 noon
Market Drayton Town Hall, 18 Frogmore Road, Market Drayton, TF9 3AX
Book your free place through Eventbrite.
You can also discover more of the free training, networking and support available to Market Drayton businesses at:
https://makeitmarketdrayton.com/businesssupport/
Make it Market Drayton is a town council initiative.
